Refund policy

Consumers' Right of Withdrawal

If the Customer is a consumer within the meaning of Clause 1.2, he/she/it shall have a right of revocation in accordance with the following provisions:

Information on the Right of Revocation

Right of Revocation
You have the right to revoke this contract within fourteen days without stating any reasons. The revocation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of revocation, you must inform us, the firm
 
IVARIO Dienstleistungen GmbH
Gasstraße 12
22761 Hamburg, Germany
Email: support@ivario.eu
 
by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose you can use the attached sample revocation form, although this is not absolutely necessary.
In order to comply with the revocation period, it is sufficient that you send the notification of your intention to exercise the right of revocation before the expiry of the revocation period.
Consequences of Revocation
If you revoke this contract, we shall refund to you all payments which we have received from you, including the delivery costs (with the exception of the additional costs arising from your selection of a different method of delivery to the standard, low-cost delivery offered by us) immediately – i.e. no later than fourteen days from the date on which we receive the notification of your revocation of this contract. For this refund we will use the same means of payment that you used for the original transaction, unless alternative arrangements have been expressly agreed with you; under no circumstances will we charge you any amounts for this refund.
If you have requested that the services should start during the revocation period, you shall be obliged to pay us a reasonable amount that corresponds to the proportion of the services that have already been provided by us up to the time of your notification to us that you are exercising the right of revocation with respect to this contract compared to the total extent of the services provided for in the contract.